Refund policy
Whilst we only work with suppliers who have an incredibly high quality of product, there can sometimes be scenarios where there could be a fault with your purchase.
If the item you’ve received is faulty in any way, please contact us within 48 hours of delivery. Our supplier partners MUST be notified via the team at DS Living within the 48 hour window, otherwise they won’t accept liability for any damages.
With that in mind, we’d highly recommend you open your purchase as soon as possible for inspection.
To start a return, you can contact us at customercare@dsliving.co.uk. On your email to us, please send as many pictures as possible of the fault along with a brief description and your purchase order number. We’ll pick it up with our suppliers and get back to you within 72 hours or less. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customercare@dsliving.co.uk.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), unless of course the item is damaged or faulty on arrival.
Unfortunately, we cannot accept returns on sale items or gift cards.
Processing Your Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.