When placing an order either online, over the phone or in our showroom, you are agreeing to these terms and conditions therefore we urge all customers to read through these carefully before placing an order.
DS Living is the trading name of the UK limited company DS Home Living LTD. (registration no. 13055309).
These terms and conditions may be changed without notice and with immediate effect.
The terms and conditions described on this website and on this page herein shall not be construed as any abridgement of statutory consumer rights, which are retained by the customer and given precedence.
Please make contact at sales@dsliving.co.uk should you have any further questions after reading the terms and conditions.
All images are for illustrative purposes only. For some products, additional imagery may be available upon specific request but this should not be interpreted as a guarantee that such imagery exists. Due to the nature of many products retailed herein there may be minor aesthetic differences between the image and received article; this will not be admitted as a defect aside from instances wherein the received goods are significantly different to the described goods as ordered.
Many products are made of natural materials, sensitive to changes in temperature and humidity. We cannot accept liability for natural movement or distortion, warping, swelling or splitting which is caused by the goods being exposed to extremes of temperature or humidity, or if not correctly stored, or assembled. This is beyond our control and whilst our manufacturers and suppliers do endeavour to account for the natural physical properties of materials, no guarantees can be given that any two products under the same SKU will be precisely identical. Furthermore, many timbers are possessed of a decorative grain which is prone to small ‘shakes’ or splits. This is part of the beauty of the timber and is not considered a defect.
Whilst we will make every effort to ensure you are pleased with your purchase, ultimately we retain discretion as to what qualifies as a defect. We will escalate concerns to manufacturers on the rare occasion that you are dissatisfied with your purchase.

DS Living assumes no liability nor provides any guarantee for any product beyond your statutory consumer rights and further entitlements as enumerated within manufacturer warranties. Details of warranty are provided on a per-product basis.

All products on our website are priced in pounds sterling (unless an alternative currency is chosen) and include UK VAT at the current rate. 

Only one discount code is applicable per order. This applies to all running discount codes on the website.

Due to the breadth and depth of our catalogue, it is always possible that even with our industry-leading enterprise resource management systems, incongruities may emerge between the price listed and the actual sale price. In these rare instances, we will contact you to agree a price before any goods are dispatched.

We reserve the right to alter discounts without prior notification, this will not affect any orders already being processed.

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability.

We make every effort to keep online stock lists up to date however because we also have a showroom, our own warehouse with stock and having to relying on suppliers to keep us updated on it is very difficult to keep things on our website up to date. To make sure an item is in stock please call us or speak to us via the live chat feature, this will allow us to check for you immediately.

In a rare instance an item is out of stock which you have ordered, we will notify you immediately. You will be entitled to a full refund or we can make arrangements for a suitable alternative.

Goods will always be dispatched so delivery is made within the agreed frame time, however dsliving.co.uk cannot be held responsible for any factors that affect the delivery which can sometimes be beyond our control. A maximum of 28 working days must be allowed for delivery to be made.

It is very important no tradesman are booked in until goods have been delivered, we will not be responsible for any costs that may occur.

If you decide you want to cancel your order because you have changed your mind, we are happy for you to return your items unused, in its original condition within 14 days of receiving them, we will either give you an exchange or a full refund.

If you cancel this agreement on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them. Products returned by you within the 7 working day period referred to above will be refunded in full unless of issues stated below.

If you cancel this Agreement on this basis and you do not return to the products to us, we may recover the Products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

If the ordered products have not been dispatched by us at the time of cancellation we will refund to you all the monies. All orders that have been dispatched, whether in transit, or that have been delivered, that you require to be cancelled will incur an administration and restocking/collection charge. If the goods are with you we can collect for £99 plus vat with an additional 25% handling and restocking fee. You are more than welcome to return the goods your self however we will not be responsible for any damages that may occur.

Once goods are received by us, we will notify you that goods have been received, each item will be inspected, we will then notify you on the status of your refund.

Any refunds will be returned via the original payment method. Please allow up to a maximum of 14 days for the funds to return to your account.

Please note these conditions do not apply on bespoke, clearance stock orders or special orders once the order has been confirmed with you. Any orders which are cancelled before delivery will be charged 70% of the original order value. This amount will be kept by us. On the bespoke goods or clearance stock there are no returns. A 70% deposit is required for custom made orders.

Payment may be transacted using any payment gateway listed on the website. Other modes of payments such as cash, cheque or postal order will not be considered for standard orders, although for larger orders may be considered.

For larger orders or business-to-business sales to VAT-registered enterprises please contact sales@dsliving.co.uk.

If any orders are suspected to be fraudulent we reserve the right to cancel the order immediately and we will forward all the information to the relevant authorities.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Last updated: September 22nd, 2021




  • DS Living
    DS Living is the trading name of DS Home Living Ltd., a UK registered limited company, no. 13055309.
  • GDPR
    General Data Protection Regulation Act.

  • Data Controller
    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
  • Data Processor
    Data Processor means any natural or legal person who processes the data on behalf of the Data Controller.
  • Data Subject
    Data Subject is any living individual who is using our Service and is the subject of Personal Data.


1. Principles for processing personal data

Our principles for processing personal data are:


  • Fairness and lawfulness. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.


  • Restricted to a specific purpose. The personal data of Data Subject must be processed only for specific purposes.


  • Transparency. The Data Subject must be informed of how his/her data is being collected, processed and used.


2. What personal data we collect and process


DS Living collects several different types of personal data for various purposes. Personal Data may include, but is not limited to:


  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City


3. How we use the personal data


DS Living uses the collected personal data for various purposes:


  • To provide you with services
  • To notify you about changes to our services and/or products
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our services
  • To detect, prevent and address technical issues


4. Legal basis for collecting and processing personal data


DS Living’s legal basis for collecting and using the personal data described in this Data Protection Policy depends on the personal data we collect and the specific context in which we collect the information:


  • DS Living needs to perform a contract with you (such as processing an order)
  • You have given DS Living permission to do so
  • Processing your personal data is in the legitimate interests of DS Living
  • DS Living needs to comply with the law


5. Retention of personal data


DS Living will retain your personal information only for as long as is necessary for the purposes set out in this Data Protection Policy.


DS Living will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.


6. Data protection rights


As a consequence of the EEC GDPR being folded into UK legislation, you have certain data protection rights. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.


In certain circumstances, you have the following data protection rights:


  • The right to access, update or to delete the information we have on you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

DS Living is the trading name of DS Home Living Ltd, a UK registered limited company no. 13055309, and also a trademark pending registration, no. UK00003696276 for products in Classes 9, 20 and 21.

The DS Living logo, including the components of the logo e.g. specific typographical arrangement and 'heart within a home' motif is the intellectual property of DS Home Living Ltd, to which all rights are reserved, rights upon which infringement is strictly forbidden.

All images used on this website are used pursuant to their individual licenses or are the intellectual property of DS Living and shall not be used without the express permission or license from the IP owner.

Any attempt to utilise the name of DS Living or appropriate images from product pages and promotional materials published by DS Living shall be considered an infringement upon the license or intellectual property rights and appropriate recourse will be taken.

Furthermore, should any individual or organisation attempt, using the visual elements, motifs, slogans, logo or name, to impersonate DS Living, participate in retail of products within the same classification, or maliciously influence the opinions of customers and/or professional public-facing image of the enterprise, we shall exercise our rights and legal protections upon such individual entities as to the fullest legal extent.

All rights reserved.